Frequently Asked Questions
If you can’t find what you are looking for, call us. We would love to hear from you and if we can’t help we probably know someone who can.
What can the Paperwork Team do for me?
We offer bookkeeping, social media, administration, VA, marketing and branding, HR and training services. Use our skills to support you and your business. We can handle all your back-office processes, efficiently and cost effectively. We are the team that you can delegate your task list to.
How does it work?
When you contact us, we will talk through your requirements, discuss how best we can help and whether we are able to carry out the work you need within your timeframe. Once the Terms of Engagement have been agreed, we will arrange the next steps. We can organise collection of paperwork if necessary, however, most of the work we carry out is via email or cloud-based services, negating the need for paper.
How can your service benefit me?
Below are five good reasons to delegate your back office tasks to The Paperwork Team.
- More time to concentrate on your business and clients
- A flexible workforce at your fingertips without the responsibilities
- Additional knowledge and skills without the overheads
- Support and help when you need it
- Finding practical solutions for business success
What is special about The Paperwork Team?
We have over 50 years of combined experience and are constantly updating our skills. We are approachable, flexible and build a partnership with our clients so that we can add value to the services we provide. We will not only save you money, but also free you up to run your business or take time for yourself.
Are we ready to outsource?
Very few clients who start using our service have detailed information about their business and the support they need. This is all part of the service we provide. We will take time to understand your needs and your business and agree a plan of action to suit you.
Can you work for me on a regular basis?
Yes! We can be totally flexible in the hours we work for you. From permanent full-time hours to a few hours a month to suit your business. We can also carry out one-off tasks to cover staff absences or just busy periods.
How will I be charged?
At The Paperwork Team we understand that every business is unique. We believe in providing customised solutions tailored to your specific needs and budget. Therefore, we don’t offer one-size-fits-all pricing.
Instead, we carefully assess each project’s scope, complexity, and your individual requirements. This allows us to provide a transparent and competitive price that accurately reflects not just the time spent, but more importantly the value we deliver.
How do I get billed?
Our invoice will be sent upon completion of the work or at the end of each month for ongoing projects. Terms for payment are strictly 14 days from the date of the invoice unless otherwise agreed. Payment should be made by bank transfer or a Direct Debit will be required for ongoing monthly work. For larger projects we may request a 50% deposit of the estimated overall charge, to be paid before the work commences. If this is required, it will be discussed with you at the outset.
Can I use you on an ad hoc basis?
No problem, how you use the service is up to you. Our services are designed to be used as much or as little as you need. We have many clients who use the service daily, but we equally have clients who only call when they need extra support for a particular challenge.
Can we meet to discuss my requirements?
Certainly! The majority of work undertaken is completed without the need to meet but we understand the benefits of getting to know the people you will be working with, and are happy to arrange a meeting.
Can you meet our deadlines?
We work hard to complete any work we undertake within the time restraints of your requirements.
What are your hours of work?
We have a “can-do” attitude to work and will work the hours necessary to get the job done. If you would like a meeting outside of normal office hours, weekend and evening appointments can be arranged.
Do I need to provide anything?
Our office has everything it needs to operate, however if you wish to use your own letterhead and stationery you will need to supply this.
Do you complete short notice tasks?
Absolutely! We are very flexible and will endeavour to assist you on short term, urgent tasks.
What locations do you cover?
Because we have the technology and are used to working virtually, we can provide all our services remotely. So we can work with people or organisations throughout the UK and even worldwide.
Can you come to our office to work?
Yes, we are more than happy to work in the client’s premises, although this is not always the most efficient use of our services.
Are there any “hidden” charges?
All courier charges, postage, stationery and telephone calls are charged at cost, along with any other out of pocket expenses we incur on your behalf. We also charge mileage at the current HMRC rate for travel. Clear arrangements will be made so you know exactly what costs will be incurred. Invoices will be sent out once the job is complete or at the end of each month, whichever is sooner, with a breakdown of expenditure.
What is your privacy policy?
This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorised as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyse and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Who is available to support me?
Customer care is very important to us and we recognise the importance of being available to our clients. Kate is head of the team and can be contacted at any time via direct email kate@thepaperworkteam.com. Alternatively, you can call or use our online chat facility.
We want the transition to working with us to be as smooth and easy as possible for our clients, and are always happy to discuss any reservations you may have.
How can I be assured of confidentiality?
The Paperwork Team is fully compliant with the Data Protection Act and GDPR and all data protection regulations will be strictly adhered to. Personal data will not be disclosed to third parties.
The team all sign Non-disclosure Agreements when they come to work for us and in turn we are happy to provide and sign a Non-disclosure Agreement should you require this. It is important to us that you feel completely comfortable that your business is not shared outside of The Paperwork Team.
Who can benefit from using us?
Businesses, people working from home, frequent travellers, families, students and anyone who wants to have more time to spend on things other than administration.
Success Stories
We are really proud of the relationships we build with our clients and work hard to ensure that they are completely satisfied.
- Bookkeeping
- Admin
- PA
- Social Media