Communications Consultant Success Story

Type of business

A contact centre and communications consultancy specialising in training, personal development and interim management, in addition to recruitment and HR.

About the client

When the company Director was working on a project or assignment being 100% committed to that client was a priority. As a freelance consultant finding the time to keep on top of the admin side of the business, stay in regular touch with past clients and identify new business opportunities was creating unnecessary stress.

How we helped

We had a flexible arrangement with hours agreed weekly, based on specific requirements, over a period of 6 months. Every Friday during either a conference call or over a cup of coffee we would agree a ‘to do list’ and assign tasks accordingly.

Projects over this period included creating & producing training material and presentations, liaising with the Director’s clients on her behalf, keeping on top of quotations, invoicing, booking hotels and undertaking some telephone research; a project the company would have had to turn down based on commitments at that time.

As a one person business the relationship meant that the Director also benefited not just from having  someone else to delegate to but given Kate’s experience and background in the contact centre industry an all-important sounding board for ideas and planned new initiatives.

Where we are now

The company Director decided to retire from the corporate world of training and consultancy, moved back to her hometown in Wales and has since set up her own web design and photography business with her partner.

In the Client’s words

“Kate from The Paperwork Team provided me with vital work support to ease some of the pressure of running a business single handed in addition to becoming a valued member of my team. There is no doubt that without this 6-month breathing space Galliard would have failed to deliver the high-quality service that had become its trademark. Thank you I could not have come this far without your help, practical support and an ear”.

Rebecca (Former Director Galliard Consulting)